TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like :
EXTRAORDINARY CUSTOMER EXPERIENCE :
On-going efforts to drive seamless customer interaction by interacting efficiently and professionally towards internal and external Customers.
A Passionate team player with Customer Focus and organizational agility, who can work under pressure and is eager to learn.
Multitasking out of the box thinker with a positive attitude, able to listen and being patient
CUSTOMER RELATIONSHIP & SATISFACTION :
Engaged Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
Proactive approach towards daily operations and proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters, ex- and internal.
Problem solving skills as well as negotiating skills are necessary to succeed
Able to drive Escalations by taking decisions and thinking in solutions
Customer focus with continues improvement mindset
YOUR BACKGROUND :
Good communication skills, verbal and non-verbal
Customer-oriented, independent work
Success-oriented, open-minded, organized, resilient even in stressful situations
Team player and confident single performer
Willingness in an international team work
Customer Care Experience Minimum 3 years
Good SAP experience is a must
Salesforce.com knowledge preferred
Supply chain or logistic background would be an asset,
Good time management and ability to priorities tasks
Pro-active and responsive to customer (internal and external) requirements
Dutch and English
French would bean asset
Values : Integrity, Accountability,Teamwork, Innovation About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future.
Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home.
With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS.
Learn more at and on , , and . What TE Connectivity offers : We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
Competitive Salary Package
Performance-Based Bonus Plans
Health and Wellness Incentives
Employee Stock Purchase Program
Community Outreach Programs / Charity Events
Employee Resource Groups