Are you our next troubleshooting hero?
As a member of the dynamic support team you will handle end-to-end service delivery through ServiceNow to ensure business continuity and satisfaction for colleagues around the globe.
Among the tasks you will encounter on a daily basis are :
Responsible for end-to-end service delivery with focus on business fit, customer satisfaction, cost efficiency and business continuity
Take responsibility for incidents and service requests resolution and distribute incidents to correct instance
Communicate and collaborate with business, IT and service provider stakeholder to ensure high user satisfaction
Contribute with service support requirement specification to operations lead
Readiness to provide 24x7 support (mainly nights, weekends and holidays shifts)
Readiness to provide on call support
These are the skills you need to bring
Apart from this we would like you to have :
Experience from working in IT Service Desks or IT Support area is a plus
Good understanding of technical constraints of the service consumers
Basic knowledge of incident management process
Experience in working with ITSM tool (for example ServiceNow) is a plus
General knowledge of the IT (with focus on IT services)
Basic knowledge in one or more areas : Networking, Azure or other cloud based infrastructure service, Active Directory, Office 365, End User Platform
At least 2 years IT experience (including university education)
Who thrives in our organisation?
Our people are what makes the difference, we therefore believe that you are :
Able to identify improvements and help implement them
Provide satisfactory end user support
Ensure SLA / OLA service fulfillment
Have a pragmatic problem solving approach
Enjoy to share your knowledge with colleagues
Service minded and always wanting to deliver world-class support
Have strong verbal and written communication skills (English)
What we offer :
Friendly work atmosphere
Stable working conditions
Sports card
Medical insurance
E-learning platform access
If it all sounds good to you, don’t hesitate to apply!
