Client Service Support Manager, Officer
State Street Corporation
Krakow, Poland
3 d. temu

Specific Duties :

  • Directly responsible for managing Client Service Operation teams therefore require strong staff management and client servicing skills;
  • Responsible for all aspects related to planning, coordinating and monitoring tasks allocation within the team and other projects;
  • Assume responsibility for all operational tasks;
  • Ensure sufficiently trained staff is available to service the client / s and deliver quality service;
  • Assume responsibility for the implementation of new projects, improvements;
  • Lead Service Reviews and ad hoc client / donor site meetings;
  • Act as focal point for contacts and meetings with other departments and external contacts;
  • Develop and communicate a clear picture of team goals and approaches to business, based on a clear understanding of client requirements;
  • Ensure senior managers are adequately updated on a regular basis regarding all aspects of your work, highlighting all potential risks with possible solutions in a timely manner;
  • Take responsibility of team’s deliverables, accuracy and timeliness in your daily work;
  • Work to tight deadlines in order to meet client’s timelines;
  • Maintain and develop proper relationships with Donor Site staff and other departments in State Street Poland and Donor Site;
  • Train, coach and instruct junior staff in the department;
  • Agree goals for direct reports annually and keep up to date on the Performance Management System during the year;
  • Other ad hoc tasks requested by senior manager.
  • Qualifications :

  • Minimum 5 years’ experience working in finance environment or funds industry experience;
  • Understanding of the asset management industry / Finance environment. Numeracy / Analytical skills;
  • Very good communication and writing skills;
  • Project management education or experience would be desirable;
  • Understand the importance of effective communications to clients;
  • Past client service experience would be advantageous;
  • Ability of working to tight deadlines confirmed by previous experience;
  • Must be self-motivated and adaptable;
  • Ability to work under pressure and to tight deadlines;
  • Have an enquiring mind and a willingness to investigate and solve problems;
  • Methodical and organized;
  • Team player;
  • Ability to work on own initiative;
  • Very good management skills;
  • Fluent English;
  • Ability to delegate work to junior staff;
  • Have a thorough understanding of basic accounting principles.
  • We offer :

  • Employee savings plan;
  • Premium life insurance package;
  • VIP medical package;
  • International operating environment;
  • Language classes;
  • Soft skills trainings;
  • Technical workshops;
  • Development sessions with a mentor;
  • Diversity of opportunities across a range of challenging and highly complex activities;
  • Technical or leadership career pathway.
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