Description : SummaryAn American smart watch provider, launching their European support centre in Poznan is the project you will be working on.
You will be working on the German market.
You are part of the first centralised team supporting Europe.
There are loads of opportunities to further develop your career. Aside of this project our client supports many others, you will be working in a dynamic international environment.
Main Task Provide world class expert Customer Care experience through : email, online social media (Facebook, twitter, Instagram, etc) and phoneOnline order management (including spare parts, payment and refunds)Warranty repair and informationProvide advise on use of smartwatchE commerce sales supplier resources / up-
selling productsTechnical support & troubleshooting via phone connectivity and apps (smart watches)Suggest improvements to client on how to improve customer service experience Requirements : Good EnglishFluent German or French(Polish not needed)Proven Exceptional customer satisfaction and people skillsGood knowledge of Social MediaEnergetic, having the energy and curiosity to challenge yourself and your employer to become betterPrevious Customer Service experience is an advantage Offer : Our client is a multi billion service provider.
You will work in an international and dynamic environment.
The client is newly established in Poznan.
You will work on their most advance project.
The smartwatch project requires great participation and gives the best abilities to grow. Your personal remuneration package includes : Competitive salarySystem of flexible benefits (ability to choose your own benefits within pre-
determined cost)Sports Multi card, Cinema TicketsOnline Shops discountLocal Partners, etcReimbursement of relocation costs, if you live 50+ km outside of Poznan (*)Relocation assistance if your relocate from outside Poland (*) (*) These benefits are exclusive for 4C Career applicants only.
Talk to your 4C Career contact for terms and conditions