IG’s Service Desk team are the first point of contact between end-users and IT, the team is responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also were required, alert and / or escalate to the specialist support team.
The position requires technical troubleshooting abilities and excellent customer service skills.
Essential Skills and Attributes :
1-2 years of professional experience
Eager to learn and quick to learn
Attention to detail
Excellent communication and interpersonal skills
Interest in financial products
Windows 10 desktop infrastructure within a large financial (or similar) organization.
Active Directory administrative experience within a medium / large organization.
Application deployment and maintenance, including testing and documentation.
Practical understanding of computer hardware and software.
Experience working with Call logging systems e.g. ServiceNow.
Experience of Java in a desktop environment
Ability to follow procedures and guidance
Understanding of the role of Service Desk in an organization
Desirable Skills :
Supporting a mobile workforce within a secure enterprise environment
Experience of general administration of Office 365 or similar
Experience of supporting directors and senior management
Microsoft System Center Configuration Manager (SCCM) or similar enterprise software delivery & management application
Familiar with market data platforms like Reuters and Bloomberg.
Endpoint protection products e.g. Lumens ion.
Microsoft System Center Configuration Manager
Windows 10 and MacOS support
Mobile Device support.
RSA Administration and VPN support.
A strong interest in computers and technology outside of work.
MCP or Network Plus