Service Desk Analyst
Kraków. PL
5 d. temu
source : Just Join IT

IG’s Service Desk team are the first point of contact between end-users and IT, the team is responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also were required, alert and / or escalate to the specialist support team.

The position requires technical troubleshooting abilities and excellent customer service skills.

Essential Skills and Attributes :

  • 1-2 years of professional experience
  • Eager to learn and quick to learn
  • Attention to detail
  • Excellent communication and interpersonal skills
  • Interest in financial products
  • Windows 10 desktop infrastructure within a large financial (or similar) organization.
  • Active Directory administrative experience within a medium / large organization.
  • Application deployment and maintenance, including testing and documentation.
  • Practical understanding of computer hardware and software.
  • Experience working with Call logging systems e.g. ServiceNow.
  • Experience of Java in a desktop environment
  • Self-organized
  • Ability to follow procedures and guidance
  • Understanding of the role of Service Desk in an organization
  • Desirable Skills :

  • Supporting a mobile workforce within a secure enterprise environment
  • Experience of general administration of Office 365 or similar
  • Experience of supporting directors and senior management
  • Microsoft System Center Configuration Manager (SCCM) or similar enterprise software delivery & management application
  • Familiar with market data platforms like Reuters and Bloomberg.
  • Endpoint protection products e.g. Lumens ion.
  • Microsoft System Center Configuration Manager
  • Windows 10 and MacOS support
  • Mobile Device support.
  • RSA Administration and VPN support.
  • A strong interest in computers and technology outside of work.
  • MCP or Network Plus
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