Order Management - Senior Process Associate - German
Krakow, Poland
‎8 godz. temu


  • Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
  • Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
  • Processing orders / customer requests for : Booking of Orders in the ERP system; Handling customer requests; Ensure resolution to customer requests;
  • Follow-up on pending items; Reporting;
  • Offering information to customers via e-mails / phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;
  • Preparing the relevant documents for the orders (export, transport, customs);
  • Daily monitoring the assigned orders and customer requests;
  • Daily supervising the assigned orders and customer requests;
  • Solving issues regarding damaged goods, shipment delayed, etc,;
  • Managing any issues, looking for solutions along with all the parties involved;
  • Raising any problems, delays, inconsistencies;
  • Handling complaints related to logistics and return transports;
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas.
  • Qualifications we seek in you!

    Minimum qualifications

  • Very good knowledge of German, C1
  • Communicative level of English.
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Personal culture and familiar to take care of clients in an accurately manner.
  • High motivation and self - starter.
  • University graduate.
  • Preferred Qualifications

  • University Graduate.
  • Self-motivated with ability to work both independently and as part of a team.
  • Organized personality with attention to details, oriented towards controllership.
  • Ability to handle client on one-on-one basis, via e-mails and calls.
  • What can we offer?

  • Attractive salary.
  • Stable job offers employment contract.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
  • Kindly please see our Privacy Notice for Employment Candidates : http : / / www.genpact.com / about-us / privacy-notice-for-employment-candidates

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