HTTS Customer Support Engineer – Routing and Core Technologies
Cisco Systems, Inc
Krakow, Poland
18 d. temu


Cisco High Touch Technical Support Team is a group of highly skilled technical engineers that provide technical support for Cisco Premium customers at a network level.


We are currently looking for a Customer Support Engineer (CSE) to join some of the industry's brightest minds in today's most advanced Internet technologies.

The role spans across different fields of Routing Protocols, Core technologies and cover supporting latest technologies for the biggest Customers in EMEAR Region.

Strong knowledge in the following areas :

  • IP internetworking, IP Routing protocols (OSPF, IS-IS, EIGRP, BGP), WAN protocols, LAN Switching.
  • MPLS and Quality of Service (QOS) on IOS, IOS-XE and NX-OS platforms
  • Troubleshooting skills in medium and large-scale network environment
  • High Touch Technical Support engineer role also goes much beyond only troubleshooting the CSE is expected to work proactively to prevent similar issues from occurring across other customer networks, mitigating problems before they occur.


  • Provide second or third line network level support for Routing Protocols and Core technologies to Cisco Premium Customers, Partners, account teams and other internal technical support teams.
  • Act as a focal point for high impact, large account problem resolution.
  • Work on challenging network problems that require excellent technical, analytical, troubleshooting and interpersonal skills.
  • Utilize moderate to complex laboratory setups to recreate and solve problems.
  • Act as a customer champion to understand the customer's business, their expectations and unique perspective in order to build intimacy, satisfaction and prevent issues.
  • Collaborate across the board with colleagues locally and entire global support team. Have a team impact and provide leadership to less experienced engineers.
  • Attend ongoing technical training and work on assigned projects that will improve and further develop the success of the technology.
  • Drives actions to avoid customer issues.

  • Problem solver : You know how to solve problems. You are analytical in your approach.
  • Technical Wizard : Obviously, you are an authority in your technology field. You represent the following :
  • Have 7-10 years practical experience in configuring, supporting, and troubleshooting networks
  • Have prior customer support experience in Routing Protocols and other Core technologies
  • Have in-depth knowledge of the following areas : Routing Protocols(ISIS, OSPF, BGP), MPLS, QoS, LAN switching,
  • Represent the skills in UNIX and scripting or automation.
  • Are skilled in Effective Troubleshooting and Analytical thinking.
  • Have minimum of CCNP or CCIE written. Full CCIE is preferred.
  • Require minimal supervision and provide guidance to lower level engineers
  • Empathy and Soft Skills Master : You are able to keep customers happy and stress levels down during difficult situations.
  • You have a passion for customer satisfaction and dream about customer success.

  • Quick Learner : You demonstrate an aptitude and appetite for learning new technologies, and applying this to solve customer issues remotely to drive customer satisfaction.
  • Team Player : You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.
  • Fluent Communicator : You have excellent communication skills. Are able to communicate effectively both verbally and in writing (in English)
  • Education : You are Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
  • Wow already a lot! We will be very impressed if you can also show programming skills.

    Joining Cisco means you are joining one of the best companies in the world recognized for its leadership in the industry.

    Is there anything else we can offer you than being a prestigious company in the industry? Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

    At Cisco, each person brings their unique talents to work as a team and make a difference. Our people play an important part in our shared success and one of the ways we recognize their contribution is through the reward and support we offer

  • We support you and your passions at Cisco you can get an additional day off to celebrate your birthday and up to 5 days a year to volunteer and support the community, get financial support for your passions outside work like acting classes, football, buy discounted stock, get Cisco support to set aside money for your retirement and many others! Cisco Poland provides benefits that are a key differentiator on the market!
  • The unique culture and atmosphere - did you know that ... over 30% of our employees in Krakow are from 40 different nationalities?
  • We constantly celebrate our differences. Colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

    Pop culture geek? Many of us are. Take a look yourself by watching this video

  • You will join a team of experts, which is the ideal environment to learn fast. You have the possibility to obtain multiple CCIE’s, CCDE and even CCAr paid by Cisco (you also get a bonus each time you certify or re-certify).
  • Check out our cool office as well - Cisco Krakow office .
  • We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
  • And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

    We are dreamers and we are doers.

    Don't just take our word for it ... listen to our employees - Cisco Poland is the Number 1 Great Place To Work in Poland 2018 ! Be you, with us! #WeAreCisco

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