About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
Make an impact every day with Trust, Data and Resilience (TDR)
Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience.
These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day.
They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse.
TDR chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.
Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers.
With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve : Always on.
Always safe. Always Simple.
Key Role & Responsibilities
Act as the voice of the customer in the Data and Privacy Transformation Programme and have a passion for user experience.
Translate customer needs into business processes and technology requirements, and coordinate user experience design across relevant teams.
Develop the customer marketing consent strategy and manage marketing permissions to strengthen our ability to reach potential and current customers across channels.
Embed Data & Privacy best practices and controls in the end-to-end client journeys across SCB.
Provide subject matter expertise and thought leadership to create and embed best practice for data and privacy.
Identify, understand and assess trends and opportunities in privacy and data management and how they are relevant to SCB’s customers.
Design, build & implement global processes and controls for Data and Privacy matters relating to customers.
Lead the testing for developed products and processes with customers, gathering actionable insights and creating a roadmap for continuous improvement.
Monitor and report on the efficacy of data and privacy controls (both organisational and technical controls).
Manage the implementation of innovative data strategies and systems to enhance the efficacy of key processes and controls.
Work out tactical and strategic approaches and solutions in areas like (but not limited to) impact assessments, consent management, privacy notice management, cookies management, handling data subject requests and data management.
Work closely with technology, data and cyber security teams across the bank to operationalize requirements, and harmonise key processes and controls throughout the data lifecycle.
Partner delivery teams to ensure that solution meets requirements and is delivered with accuracy and quality.
Our Ideal Candidate
Extensive professional experience in a role relating to customer experience particularly in areas such as consent management, privacy notice management, cookies management, handling data subject requests and privacy as a service
Experience in human centered design / service design is an added advantage
Demonstrated experience in designing, building and implementing and / or managing processes, controls, and frameworks on a global scale to improve customer experience
Demonstrated experience of designing customer journeys to improve impact and effectiveness for customers and business
Excellent communication & presentation skills
Excellent understanding of data management and privacy management practices and ability to operationalise requirements into a pragmatic suite of processes and controls
A good understanding of global data protection laws and practices preferred