Trust and Safety Associate, EMEA
Warsaw, Poland
1 d. temu

Lime is a smart-mobility provider that offers cities an array of mobility products including Lime-S electric scooters and Lime-E electronic-assist bicycles.

Lime aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability.

We are looking for a Safety Associate with a passion for improving systems, handles tough situations with calm, and thrives in ambiguity to create world-class customer experiences.

As a leader responsible for ensuring our riders, employees, and entire urban community stays safe, you will support our incident response team.

You will be an integral part of investigating accidents and preparing succinct and detailed reports for each safety incident.

What You'll Do

  • Monitor the Lime Safety Portal for new incidents that require immediate action and escalation
  • Help support Lime’s customer support team to identify safety-related customer tickets and triage accordingly
  • Share information. Communicate cross-functionally to ensure timely resolutions, quality control, and process feedback.
  • Synthesize feedback and recommendations to central operations, business, product and engineering teams

  • Assist in building the Incident Response process in an efficient and intelligent way
  • About You

  • 2-4 years as an operations, trust and safety, customer support or business analyst, or equivalent role
  • Exhibit exceptional communication skills
  • Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
  • Excellent at improving feedback loops to prevent future problems
  • Ability to simplify difficult problems into actionable and solvable tasks
  • Data-driven by nature, strong attention to detail, and obsessed with process improvement
  • Comfortable learning and adapting to new concepts and using new tools
  • Self-motivated, energetic and driven individual with the drive to learn new skills and grow with the role
  • What We Offer

  • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
  • Work with a team of fun and motivated individuals
  • Competitive salary and benefits
  • Play a role in the transformation of urban mobility and sustainability
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