Lime is a smart-mobility provider that offers cities an array of mobility products including Lime-S electric scooters and Lime-E electronic-assist bicycles.
Lime aims to revolutionize mobility in cities and campuses by empowering residents with cleaner, more efficient, and affordable transportation options that improve urban sustainability.
We are looking for a Safety Associate with a passion for improving systems, handles tough situations with calm, and thrives in ambiguity to create world-class customer experiences.
As a leader responsible for ensuring our riders, employees, and entire urban community stays safe, you will support our incident response team.
You will be an integral part of investigating accidents and preparing succinct and detailed reports for each safety incident.
What You'll Do
Monitor the Lime Safety Portal for new incidents that require immediate action and escalation
Help support Lime’s customer support team to identify safety-related customer tickets and triage accordingly
Share information. Communicate cross-functionally to ensure timely resolutions, quality control, and process feedback.
Synthesize feedback and recommendations to central operations, business, product and engineering teams
Assist in building the Incident Response process in an efficient and intelligent way
2-4 years as an operations, trust and safety, customer support or business analyst, or equivalent role
Exhibit exceptional communication skills
Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments
Excellent at improving feedback loops to prevent future problems
Ability to simplify difficult problems into actionable and solvable tasks
Data-driven by nature, strong attention to detail, and obsessed with process improvement
Comfortable learning and adapting to new concepts and using new tools
Self-motivated, energetic and driven individual with the drive to learn new skills and grow with the role
What We Offer
Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
Work with a team of fun and motivated individuals
Competitive salary and benefits
Play a role in the transformation of urban mobility and sustainability