Job Title : Order Management Specialist with Spanish Department : Customer Operations Service Center Reports to (Job Title) : Customer Operations Service Center Team Leader Job Purpose The main purpose of this role is to perform tasks surrounding Order Management activities for Order To Invoice process chain and reports to AGS COSC Team Leader.
The ultimate goal of this role is to ensure correct and timely processing of customer orders (incl. EDI monitoring), analysis and resolution of order related issues, input and output controls for errors clean up, creating sample orders, issuing credit and debit orders, supporting month end closing activities and required controls.
The role will require close collaboration and alignment with respective local country team for any customer communication or other follow up.
Role Order Management Specialist Major Accountabilities Order entry for direct sales as well as consignment orders within agreed SLA Processing of sample orders Issuing credit and debit notes Follow-up on open orders : monitoring of incomplete, blocked or pending for approval orders Monitoring and action taking on electronic channels for ordering (e.
g. EDI and Other interface Systems), correction and addressing failed iDOCs Ensuring smooth month end closing acc. to set rules Supporting required controls for their effectiveness Cooperation and coordination of activities with local country teams for any customer related activities or other topics as agreed Timely issue identification, resolution, and appropriate escalation with the key business stakeholders Within above scope of responsibility operate according to internal standards, external audit standards, regulatory standards, and legal requirements Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which associate has the necessary experience and / or training Job Requirements (required education, experience level, and competency profile) Education : Bachelor or Master Degree experience in corporate environment, preferably in Shared Service or GBS Professional experience in order management or customer service areas, min.
1 year Languages : English fluent; Spanish fluent required, any other language is an asset Competency & Skills Solid understandings of business processes (order management related) Understanding of SLA’s and internal rules of cooperation Knowledge of SAP environment is preferred Ability to learn new applications / software systems Communication skills and team work Adaptability to change Creative and open mindset towards future improvement recommendatio