Interested in joining a cause-driven, customer focused company dedicated to positively impacting the health of animals, people and the planet?
Search our job listings below. Purpose : The incumbent in this position will be responsible for working directly with customers to place orders, issue invoices, perform collections & handle customer service Key Responsibilities & Deliverables :
Process Expertise & Business Partnership
Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
Analyse account discrepancies to ensure the customer account is enabled for payment
Efficiently generate and distribute invoices to customers
Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
Effectively track and resolve all customer disputes regarding billings, credits or payments.
Effectively monitor and resolve all sales orders & sales interface issues (outbound)
Support global / regional O2C projects with influence on accurate, efficient & compliant order processing
Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
Be seen as a go-to information resource for O2C Customer Service processing and related queries
Skills & Capabilities
Ability to handle complexity and utilize analytical skills, with attention to detail
Ability to effectively prioritize and complete key tasks and deliverables
Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members
Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
Familiarise with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
Operational awareness of all applicable Sox & Operational controls for your area
Actively work with the core team members, internal customers / business partners, and LSP team members to build effective working relationships
Build and maintain a strong knowledge of Elanco’s product lines within the market
Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture Requirements :
Fluency in English and Spanish
Degree in Business and / or Accounting (or equivalent work experience)
Minimum 1 year experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
Experience with SAP O2C Module nice to have
Working knowledge of MS Excel, Word, Outlook and PowerPoint Elanco is an EEO / Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status