IT Technical Lead
Gdańsk, pomorskie, Polska
6 d. temu
source : Praca

Responsibilities :

  • Imaging laptops and desktops
  • Asset allocation to new starters and refresh laptops
  • Troubleshooting windows laptops and desktops; supporting other applications
  • VIP support in corporate office
  • Travel to other Cognizant offices as when required
  • Voice support : all Cisco, smartphone L1 support
  • Shipping equipment to other location by coordinating with front desk
  • Corporate office and meeting room support (video conferencing support)
  • Stock room management (all IT accessories)
  • Collection and transferring equipment from loading bay to IT stock room
  • Essential skills :

  • Hardware (Dell & Lenovo) : keyboard replacement, laptop screen change; basic knowledge in hardware
  • Windows operating system : installing Windows operating system and basic knowledge of OS
  • Asset management : laptop allocation ,updating inventory, laptop shipping
  • Call log : call logging with Lenovo / Dell for all hardware issues
  • Incident management : portal for all L1 / L2 windows query coordinating with IT Service desk in offshore
  • Stock management and corporate office support (connecting Tandberg Video Conference support); desk phone support
  • Basic cabling in data centre support
  • Good command of English
  • Competitive salary with cafeteria benefits
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Pleasant and inspiring working atmosphere
  • Professional development and clear career path
  • Training & development opportunities
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