Junior HRConnect Consultant – French / German / Italian / Russian / Spanish
AbbVie
Kraków, Malopolskie
3 d. temu

Job Description

HRConnect is the name for AbbViecentric HR and Payroll support and services focused on providing excellencecustomer experience as a primary principle.

Service centers based in Tokyo,Singapore, Krakow & Lake County are dedicated to support AbbVie Employeesand Managers in their administrative and operational needs.

We are looking for motivated and enthusiasticindividuals interested in developing their career in HR area :

Junior HRConnect Consultant French / German / Italian / Russian / Spanish Location : Krakow

JuniorHRConnect Consultant is responsible for supporting AbbVie employees andmanagers in processing and answering routine HR queries.

This role opens tickets / cases and answers HRcustomer questions through the assistance of standard screens, scripts, anddeveloped procedures for inquiry resolution.

Responsibilities :

  • Answersgeneral questions via phone, chat or email and redirects misplaced enquiries
  • Leveragesprocedures, policy manuals, knowledge databases, other reference materials to answeremployee and manager inquiries and resolve HR transactions
  • GuidesEmployee to case resolution
  • GuidesEmployee and Manager Self-Service transactions
  • Executesselect HR related transactions (e.g., data changes) or appropriately escalatesissues as needed
  • Inputsdata into Workday to transact on customer requests
  • EscalatesEmployee and Manager inquiries to
  • FunctionalSpecialists when specific, in-depth functional knowledge is required
  • Documentsall employee inquiries, issues, and transactions in case management tools as required
  • Participatesin continuous improvement workshops and projects as required
  • Qualifications :

  • Bachelordegree with a concentration in HR preferred
  • 1-3years of customer service / call center experience required
  • Strongwritten and oral communication skills, in English (min. C1 level)
  • Very good knowledge of French / German / Italian / Russian / Spanish German (min. C1 level) required
  • Strongcustomer service and interpersonal skills
  • Familiarwith HR service and processes as well as HRIS tools and systems
  • Ableto navigate computerized data entry systems and other relevant applications
  • Ableto follow standard procedures and processes
  • Abilityto handle confidential and sensitive information
  • Equal Employment Opportunity

    At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients.

    As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

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