User Help Desk Officer
Cadm Automotive Sp. z o.o.
Katowice. PL
2 d. temu
source : Just Join IT

CADM Automotive is a cross-industry provider of comprehensive high-class engineering solutions for automotive, railway, maritime and aerospace industries.

For our Client, an international automotive company, we are currently looking for a : User Help Desk Officer Location : Katowice Responsibilities :

  • Act as the first point of contact for all incoming support questions and process them according to your level of knowledge
  • Pre-select the problems and quickly solve as many as possible
  • Take care of first-level support :
  • o receipts, classification and completion of user inquiries using the ticketing system

    o independent solving simple user problems

    o forwarding complex problems to second-level support in the IT departments

  • Restore file server and Outlook data
  • Continuously review existing IT manuals and documentation, propose suggestions for improvement if necessary
  • Update the IT asset information in IT asset management database
  • Manage users
  • Manage file server rights
  • Manage MobileDevice
  • Report to the head of IT Services and to the director IT international
  • Requirements :

  • Vocational training in IT systems administration or as software developer· Good understanding of a wide variety of IT topics, both in PC / laptop hardware as well as software installation and support· 3-5 years’ experience in user support tasks.
  • Fluent English in speaking and writing, German would be an asset
  • We offer :

  • Flexible working hours
  • Employment contract
  • Private Medical Health Care (LUX MED)
  • Multi-Sport Card
  • Sport and other activities fund
  • Friendly work atmosphere
  • People in the team who can rely on each other
  • If you are interested, please send your application via our website ("Career / User Help Desk Officer")

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