Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken.
Our associates make the world more productive by immproving the efficiency and reliability of the machinery that keeps industry in motion.
This position exists to provide professional service and support to Timken customers from initial inquiry to prouct delivery, as well as problem solving related.
Detailed responsibilities include :
Record and process orders and inquiries received from customer by e-mail, phone, fax, etc.
Investigate and provide reliable and on-time information about product availability, schedule and pricing information to customers
Release delivery notes to warehouse in timely manner and follow up delivery until within Timken responibility (according to Incoterms)
Serve as communication facilitator between customer and sales personnel to assure maximum responnsiveness
Track orders and forecasts and alert appropriate parties of any potential delivery problems, order book changes, expedite the delivery of selected orders
Ensure stock levels at stables are in line with customer needs (when applicable)
Ensure specific customers requirements concerning service or orders are analyzes and fulfilled
Participate in occasional on-site customer visits or meetings, teleconferences etc.
Ensure customer service duties are executed in line with standards, instructions, quality requirements, SOX etc.
Provide back-up to other team members in their absence
Ideal candidate will have :
Bachelor / Master Degree in Economics, Trade, Logistics, Philology etc.
Previous customer service, freight forwarding experience of min. 2 years
Fluent knowledge of German / Spanish / Italian / French
Good knowledge of English
Knowledge of other EU or other language will be an asset
Good knowlege of MS Office (Outlook, Excel)
ERP system knowledge (SAP or other) will be an asset
Strong communication skills
Good logical thinking and numeric skills
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards.
There will be no discrimination due to the gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran / military status or any other basis protected by applicable law.