HR Services Specialist for US and Canada
Krakow, PL
5 d. temu


First-level support to employees, former employees, managers, Human Resource Partners, and external customers in specific geographies (US / Canada) by assisting in inquiry resolution and employee transactional support associated with Human Resources, Benefits and Payroll procedures, programs and tools.Responsibilities :

  • Utilizes our knowledge management system to respond to requests from HR staff, managers and employees on HR or Payroll policies, procedures, and tools
  • Navigates on company’s systems and tools and explains their functionality
  • Processes information, data, transactions, and letter related to HR or Payroll data
  • Tracks customer contacts and inquiries in case management system
  • Monitors case management system and reassigns tasks to appropriate teams
  • Escalates necessary matters to policy owners for resolution
  • Possesses strong interpersonal skills to successfully build productive relationships at all levels of the enterprise
  • Conveys a professional, knowledgeable, helpful and confidential approach
  • Requirements :

  • 1 year in HR or Payroll, or in a call center environment
  • Proficiency with Microsoft applications
  • Excellent spoken and written English
  • Bachelor’s Degree or equivalent experience
  • Numerical attitude / analytical skills
  • Knowledge of HR or Payroll policies and processes
  • Ability to handle confidential issues with discretion
  • Ability to work between 10 : 00-18 : 00
  • We offer :

  • International working environment and unique company culture
  • Personal development opportunities
  • Friendly atmosphere in dynamic team
  • Full time employment contract with salary corresponding to qualification
  • Benefits package including medical care, insurance, sport activities and other
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