Cloud Operations Engineer | Katowice
Summit Partners, L.P
Katowice, PL
18 d. temu

Job Type : Full-Time

Education : Bachelor's Degree (preferred, a relevant combination of education and experience may be considered)

Supervisor : Manager, Cloud Operations

Responsibilities

  • Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
  • Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
  • Monitor software and network security on team managed servers and networks
  • Configure and maintain server auditing and network monitoring tools
  • Develop and implement performance tuning steps for application, system, and network configurations
  • Provide solutions and direction to customer issues via phone or email in a timely and professional manner
  • Maintain and expand technical documentation of processes and procedures
  • Participate in a 24x7 on-call rotation
  • Participate in system administration duties for cloud-based server infrastructure
  • Perform light programming / scripting tasks in Bash, PHP, and Python
  • Develop and maintain an advanced level of knowledge of Jamf products
  • Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
  • Qualifications

  • 4 year / Bachelor's Degree (Preferred, a combination of education and relevant experience may be considered)
  • General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
  • Strong Communication Skills
  • Excellent Interpersonal Skills
  • Excellent Organizational Skills
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Apple Platform
  • Network diagnostic skills
  • Ability to adapt and solve challenges quickly and efficiently
  • Ability to work independently and as part of a team
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