Purpose Of Role :
To support key decision makers in developing vision for future growth of ERM COE Poland.To manage the delivery team (ERM scope)To coordinate processes currently in transitionTo manage and coordinate relationship with outsourcing business partnersTo drive quality and process improvement initiatives on regional and global level
To promote best practices across functions and across countries within the region of scope
Specific Duties :
Management of the delivery team (ERM)
Oversight of the complex ERM processes conversion of data into information followed by required analyses that may include amongst others but is not limited to : analyzing risk information to produce risk related analytics, reports, scenarios, performing various other Ad-hoc analysis, etc.
Provide guidance, training and coaching to those with whom there are direct management responsibilities and others as determined appropriate.
Delegate and execute responsibilities and value added tasks to team members.Time and priority self-management in line with objectives set by direct manager.
Come up with the planning initiatives.When and where applicable and directed by Manager manage shadowing of ERM processes at the local country during the transition period.
Manage preparation of the transition documentation according to the instructions.Coordination and supervision over the Team Leaders’ work.
depending on situation he / she may resolve them on his / her own or decide to escalate to direct Manager.Provide expert knowledge, guidance and support to team colleagues on technical, professional and client issues at the level of team’s daily duties.
Is responsible for coordination of tasks given by his / her direct Manager in terms of managing absences, time keeping and holiday / cover arrangements within the team.
Is responsible for training and development initiatives for Team Leaders and the Team; reports on the outcome to his / her direct Manager.
Is responsible for developing and describing goals for Team Leaders and their teams annually and support keeping up to date on the PPR system during the year for staff with grade Associate 1, Associate 2, Senior Associate and Team Leader.
Monitors and appraises performance of Team Leaders’ and their teams providing regular formal and informal feedback to the direct Manager.
Actively participates in / co-leads company committee’s work and initiatives aiming at fostering better work environment and building employee engagement.
Management of Service Quality
Take responsibility for the quality of service to assigned Clients.Help to maintain standards of personal and professional performance / behavior among team colleagues ensuring their accountability and adherence to company policies and procedures.
support his / her direct Manager in performing internal controls for all team deliverables.Support Team Leaders in coordination of the daily processes and the effective utilization of resources.
record the error in the errors log and track progress.Ensure adherence to Company and Departmental policies and procedures.
Is responsible for ensuring that contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests.
support his / her direct manager by assisting with planning and management of all relevant project work.Perform general monitoring and internal control over team deliverables and other, as assigned by his / her direct Manager.
Maintain close contact with his / her direct Manager, briefing him / her on all issues and problems both actual and potential.
Develop and maintain good relationships with relevant colleagues in other company’s departments and contacts in Donor Sites.
Act as focal point for contacts and meetings with Clients at operational regular team deliverables level.Participate in Service Reviews and ad hoc Client / Donor site meetings as requested accordingly to his / her role.
Act as a source of technical expertise on State Street systems and applications including Donor Site software.
Conduct regular and structured team meetings on operational regular team deliverables level, ensuring action points are followed up.
Support his / her direct manager in establish and maintaining good working relationships with donor site and colleagues, communicating effectively through formalised reporting and ad hoc liaison.
Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales in agreement with his / her direct manager, depending on situation he / she may resolve / escalate on his / her own responsibility .
Ensure that his / her direct manager is kept aware of all issues / problems / queries / work in progress that may impact upon the quality of service being given.