MSO Analyst - Customer Incentive Plans
3M
Wroclaw, Poland
‎22 godz. temu

Position Description

Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.

Job Description

  • Day to day review of actual agreements between 3M and Customer data in ERP system
  • Changing data in the ERP system according to the company's strategy
  • Periodical agreements strategy implementation into ERP system upon business directions
  • Creating accruals reports and other ad-hoc analysis related to Vistex Operations management in order to support business decisions
  • Recommendations for ongoing process improvements to drive efficiency and maximize value realization
  • Develop expertise on processes and on data governance
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
  • Train / consult internal customer in order to obtain propare inputs
  • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
  • Provide reports to assigned business team to enable end-to-end process visibility
  • Identify opportunities to improve data quality & reduce cycle time
  • May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or issues
  • May include training and deployment support pre and / or post go-live
  • Responsible for escalation of issues if needed
  • Continuous improvement of processes and Lean Six Sigma project participation.
  • Positively contributes to and supports team efforts and objectives
  • Requirements :

  • Bachelor’s degree or higher from an accredited university or 2-3 years of equivalent work experience in Finance, Sales data and / or Cash application, Customer Service and / or IT.
  • 2-3 years of equivalent work experience
  • Finance background
  • SAP user experience
  • English mandatory, other foreign language a benefit (German, French, Spanish, Italian)
  • Previous experience working with Salesforce or any other ticketing / workflow system
  • Previous experience working with data quality and / or familiarity working with Finance data
  • Detailed oriented and enjoys working with operational processes
  • Collaborative Team player
  • Analytical, communication
  • Offer :

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package
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