Customer Service Advisor GERMAN Speaker
Katowice/Krakow/Opole/Remote, Poland
‎22 godz. temu
source : Europe Language Jobs

Description : If you are an impressive communicator and a great listener, if you have a strong analytical mind and if you speak German, an international office in Katowice is looking for you! Start working in a leading industry of today!Our Client is one of the biggest outsourcing service providers in Poland.

Thanks to a team of 2,000 professionals, it delivers IT outsourcing services to 40 clients in 20 languages. Job description Handling incoming phone calls / e-

mails from customers regarding technical issues related to hardware, software, and networkDelivering professional and prompt service to the customersKeeping records of all customers’ enquiries in the reporting systemAnalyzing and resolving most common enquiries by providing step-

by-step solutions or using remote access to take control of the computer and solve the problemSending more complex enquiries to the relevant IT Support Team Requirements : Candidate’s profile Very good German language skills both verbal and writtenGood English skillsExcellent verbal and written communication skillsProfessional telephone mannerBasic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applicationsBasic technical support experience an advantage but not necessaryFlexible, well-

motivated team player, ability to work under pressure Offer : What we offer Work in a multinational company for c.a.

100 Blue Chip Clients known, global brands, supported by 6000 professionals in 30 languagesClearly defined career path (experts or managers), wide range of training over 20 000 online training and books also available at home, training in classroom, funding for learning foreign languagesYou will learn best practices and global business from experts.

Over 900 certificated professionals in the field of e.g.

ITIL, Vmware, Citrix, Oracle DatabaseYou will work in an inspiring atmosphere.

We work together and celebrate together Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) everyone will find something for themselves!In addition to the salary, you will receive attractive benefits package (medical care for whole family, life insurance).

You can recommend friends in Referral Program and collect awards!Our offices are conveniently located with Bicycle-friendly certificate!

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