Tools Consultant (ITSM ServiceNOW)
Capgemini
Kraków, MA, PL
1 d. temu

Recruitment process for this position and onboarding trainings are conducted online

About us

Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.

In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more.

We do all this in 24 languages from 4 locations in Poland.

Join our global team and be part of technology transformation.

Who are we looking for?

Technical skills :

  • 1+ year Experience in software development
  • ITIL® Certified
  • 1+ year Experience in JavaScript and Angular / AngularJS
  • 1+ year Experience in any kind ITSM / CMDB / SELF-SERVICE corporate tools project
  • Soft skills :

  • Strong desire to learn new technology and for career advancement
  • Strong sense of team and collaborative approach
  • Customer Service mindset
  • Ability to work remotely and largely unsupervised and to deliver written requirements
  • Ability to work with a remote team, requiring ability to communicate well via phone and email (writing skills)
  • Strong attention to detail
  • Excellent command of English language
  • Readiness for business travel (up to 50% travelling abroad)
  • Candidate's Profile

  • Strong desire to learn new technology
  • Strong sense of team
  • Collaborative approach
  • Strong desire for career advancement
  • Customer Service mindset
  • Knowledge and work experience in JavaScript / Angular / AngularJS
  • Knowledge and work experience on ServiceNow - end user / administrator perspective
  • Understanding of Agile based approach to software development (SCRUM experience is a plus)
  • Basic knowledge on any kind of ITSM / CMDB / SELF-SERVICE corporate tools
  • Working knowledge of relational databases is a plus
  • What will you do?

    In collaboration with Service Integration and Management consultants, you will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards.

    You will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform.

    In collaboration with Service Integration and Management consultants, will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards.

    Will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure IT Organizations are compliant, efficient, and effective using the ServiceNow platform.

    Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives : Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies : Business Run, e-sport games, basketball, volleyball
  • Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events : conferences, meetings, communities
  • Education First platform for learning English online
  • Benefits

  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Stay Well helpline to support the emotional and mental aspects of well-being
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing
  • Zgłoś tę pracę
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