WHO WE ARE
Bain & Company is a leading global consulting firm, serving clients from offices in all major global cities. We work with top executives to help them make better decisions, convert those decisions to actions, and deliver the sustainable success they desire.
Knowledge Management is critical to harness the best of our consulting staffs’ individual and collective expertise. Our practices are critical to Bain’s commercial success and are a key strategic priority.
Bain’s Practices support teams across the globe with industry, capability, and enabler expertise and knowledge.
The Technology, Media, and Telecom Practice team supports our industry-leading strategy consulting teams in serving clients at some of the largest companies in the sector and helps to solve the most pressing questions across the ecosystem.
This position is a full-time role supporting the European, Middle East, and African (EMEA) region.
The primary mission of Knowledge Specialists is to use their own accumulated expertise to identify best insights and enrich content that will build the practice knowledge base, fuel consultant’s thinking on their clients’ challenges, and enable our commercial success.
This mission is accomplished by :
Highlighting and optimizing knowledge used in selling situations and in the delivery of consulting projects
Owning and curating Bain’s knowledge base on critical themes, products, or trends impacting our clients
Capturing, sharing, and packaging Bain’s expertise
Support the management of the TMT practice in EMEA
Over time, the KS is expected to develop broad knowledge of Bain’s TMT toolkit, assume larger intellectual and team roles, and demonstrate a steady upward trajectory in the depth and scope of his / her contributions.
WHAT WILL YOU DO?
Mine existing content and create customized client-ready materials in response to case team and senior affiliate requests for internal knowledge in support of client selling and serving activities
Advise and guide case teams and senior affiliates towards the best information to help answer client questions
Help identify and connect experts within and outside the Bain network to consulting teams
Collaborate with Bain’s Information Services or other departments to collectively provide consultants the best consolidated view of our internal and external knowledge
Develop and package summary documents and provide updated or bespoke analysis for experienced and senior audiences
Own and manage the practice knowledge base
Work across practice leadership to get alignment on prioritization of content gaps and action plan for filling gaps
Develop and own tools and process for identifying and tracking gaps in our existing knowledge base
Own implementation plan and lead efforts to fill gaps from internal sources
Identify, capture, and package our consulting teams’ and senior practice members’ knowledge in the TMT sector within the EMEA region
Collect, analyze, codify, and share data and information using our global knowledge management platform
Work directly with consulting teams, in coordination with other Knowledge Specialists and practices, to understand, capture and disseminate key insights from project work
Oversee Knowledge Associate in managing and maintaining the practice’s knowledge base on Bain’s intranet
Contribute to the development and execution of the Practice strategy
Analyze, understand and interpret underlying drivers of practice performance on a both a one-time and recurring basis (e.
g. metrics, dashboards, practice-specific data pools, and competitive intelligence), overseeing Knowledge Associate support of tracking and analysis
Assist with content planning and logistics for annual practice meetings
Identify and track promoters from our client work
Drive practice affiliate engagement, including preparation for experience-sharing calls and publications
Serve and contribute as a member of the department and larger Bain community, in line with Bain’s Operating Principles
Prioritize work, communicate issues and progress to supervisor
Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for juniors and provide coaching and development
Demonstrate flexibility with the changing demands of the industry, the leadership team, and commercial demand for varying products
Adopt a mindset of supporting and contributing to Bain’s team-focused community (e.g. training, mentoring, projects)
REQUIRED SKILLS AND EXPERIENCE
Minimum BA or equivalent undergraduate degree with strong academic credentials; undergraduate degree in one of the below relevant fields would be a plus :
Technology-related degrees like Information Systems & Technology or Science, Technology, Telecommunications, or Media
Business / Economics
Preferred 3+ years of experience in a professional services firm or major tech or telecom company with exposure to one or more of the following disciplines : consulting, research and analysis, knowledge management, strategic planning, business development, product development, marketing, and / or project management.
Front-end consulting or people management experience is an advantage
Interest in the business side of TMT sectors is a must; industry experience working in one of the related sectors is strongly recommended
Very strong analytical abilities, combined with structured problem-solving and good business sense
Desire to work in a fast-paced and sometimes demanding professional environment; ability to juggle multiple priorities and work independently
Attentive to detail and organized; ownership mentality and commitment to high-quality results
Intellectual curiosity, creative, positive mindset
Exceptional customer service attitude
Strong interpersonal skills and willingness to team with colleagues across the globe
Strong communication and presentation skills including ability to engage with senior business executives
Business-level English language spoken and written skills required; second language beneficial (i.e. language spoken in home office)
Proficiency with application of MS-Office. Strong desire to learn additional tools for data processing such as Tableau and Alteryx
WHAT BAIN CAN OFFER YOU
We are proud to be around the globe as a great place to work. Bain has ranked as a top company in Glassdoor’s Best Places to Work list for the past decade.
Our global offices share a diverse and energetic environment and we are committed to fostering a supportive and positive culture.
The Knowledge Specialist role provides an exciting, long-term career path within Bain. We invest in your development with regular and customized training as you progress.
This role offers the opportunity to learn and grow for years within a supportive and collaborative department. We offer a competitive base salary and bonus.
In addition, Bain’s comprehensive benefits program is carefully designed to help meet the needs of you and your family for security and protection.