Customer Lead Project Manager in Translation
Capita (Polska) Sp. z o.o.
Opole, opolskie, Polska
6 d. temu
source : Pracuj.pl

Customer Lead Project Manager in Translation

Miejsce pracy : Opole

Your responsibilities

  • Direct customer engagement, to include scoping / kick-off calls, status update calls, conflict resolution calls, in line with Capita TI’s customer-centric focus
  • Ownership of customer P&L, driving profitability and margin consciousness
  • Pro-active project management and delivery ownership, including task allocation to team colleagues
  • Supporting customer forecasting and capacity analysis
  • Identifying risk and taking ownership to ensure full resolution of issues and / or escalate risk to key stakeholders
  • Ensuring any potential new business opportunities identified are escalated as appropriate
  • Periodic account review with client and preparation of operational reports, where applicable (this includes support / ownership during QBRs, monthly scorecard meetings, F2F client meetings etc.)
  • Proactive driving of process improvements, to include identification of inefficiencies and quality gaps, with follow-through implementation of appropriate solutions to increase profitability, quality and work culture
  • Support in implementation of new requirements stemming from contractual review
  • Acting as coach / mentor to team members, including driving the necessary training, as part of customer focus and continuity of account knowledge
  • Our requirements

  • Minimum of 3 years previous experience as a project manager in a translation company
  • Good command of Microsoft Office : Outlook, Excel, Word and PowerPoint and IT literate
  • Good command of various file types and / or CAT tools, including Trados Studio
  • Work 12 : 00 21.00 or 11 : 00 20 : 00 Poland time to support our US based customers
  • Excellent communication and customer service skills at all levels, both internally and externally, written and verbal
  • Excellent planning and organizational skills
  • Excellent problem-solving skills
  • Ability to use initiative, proactivity and prioritisation
  • Ability to multi-task and work well under pressure
  • What we offer

  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • no dress code
  • coffee / tea
  • extra social benefits
  • birthday celebration
  • employee referral program
  • charity initiatives
  • Recruitment stages

  • Sending your applications
  • Phone interview with our Recruiter
  • On-line language test
  • Ms Team interview with hiring managers
  • Final decision
  • Becoming a Customer Lead PM at Capita :

    The Customer Lead PM manages a key account and / or portfolio of key accounts and reports to a Translation Team Business Operations Manager or Team Lead PM.

    The key objectives of the Customer Lead PM include :

  • ownership of customer P&L, customer engagement, capacity analysis, task allocation and training to support customer account
  • pro-active project management and delivery
  • driving quality and workflow improvements to continually delight customers, in line with business expectations and targets
  • Capita (Polska) Sp. z o.o.

    Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.

    We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.

    Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

    Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development.

    We operate in three locations Kraków, Opole and Łódź.

    Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

    We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

    We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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