IT Specialist
Arche Consulting Sp. z o.o. Sp. k.
Gliwice
3 d. temu

Responsibilities :

  • handle standard and non-standard requests,
  • cooperation with first line of support (ServiceDesk) and third line of support,
  • analyse and remotely resolve simple and complex incidents,
  • identify, diagnose and resolve problems together with other support teams,
  • participate in projects,
  • follow the implemented processes (ITIL),
  • contribute to continuous improvement of daily work.
  • Requirements :

    An IT Specialist has a thorough understanding of client related issues, but is also able to troubleshoot issues together with client development, network, datacentre or application teams.

  • at least Bachelor degree (preferably in IT area),
  • basic understanding of network, servers and applications environments,
  • ITIL v3 Foundation certified is a plus,
  • very good English skills (written and spoken),
  • pro-active behavior, take initiatives to improve daily work,
  • willingness to travel internationally,
  • ready to shift work.
  • Our Client offers :

  • job in an international environment and a young, dynamic team,
  • opportunity for professional development,
  • excellent work atmosphere,
  • attractive salary adequate to the skills and experience,
  • rich benefit package.
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