Senior Solution Engineer
ABB
Kraków, Małopolskie, Poland
3 d. temu

To strengthen our customer support team, we are looking for an electrical engineer which will ensure seamless tier 1 and tier 2 support to our customers and the global ABB service network.

Due to the technical complexity and essential character of our equipment within our customer’s businesses good know-how of the power transmission and distribution industry and equipment is crucial.

Main Accountabilities :

  • Support solution engineers and lead the resolution of technical cases as well as providing technical guidance to customers (remote real-
  • time support) as well as to ABB's service centers and / or local engineers

  • Bidirectional know how transfer from factory to global service network and vice versa (e.g. newsletters, frequently asked questions etc.)
  • Assessment and approval of warranty inquiries;
  • Be ready to act as first point of contact for customers as well as for global ABB service network with regards to service requests, maintenance issues, warranty related queries etc.
  • Document and time-log all activities taken toward resolving customer issues
  • Where required, support customers during run time activities and provide online trouble shooting support and resolution;
  • Participation in providing expert training to ABB's global service network (abroad and locally)
  • Requirements :

  • Sound electrical engineering background (Bachelor’s degree or higher) and a minimum of 2 years of practice within field of experience
  • Good command of English, any other European Language would be an advantage
  • High focus on customers and their needs
  • Ability to apply structured and methodic work style during increased pressure to act
  • Intrinsic attitude to drive innovation and improvement
  • Ability to act solution oriented and to variate different approaches, be flexible and creative
  • Experience with cross-cultural relationships is a plus
  • Experience in engineering and / or commissioning is a plus
  • Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings
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