Quality Analyst with Hebrew
Wipro Limited
Krakow, PL
4 d. temu

We’re expanding our team in Cracow!

We are looking for multilingual speakers who would join our team as a :

Quality Analyst.

  • Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
  • Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
  • Supporting a culture of meeting and exceed a quality customer experience satisfaction scores
  • Identifying areas of improvement
  • Working fluency in Hebrew is a must
  • Min B2 in English is a must
  • Min 1 year of experience in Customer Service and good knowledge of call center
  • Experience as a Customer Care QA will be a big asset
  • Experience in driving quality improvement and delivering quality in line with brand values in SSC / BPO / Sales area and / or working with quality tools will will be an asset
  • Cultural awareness and appropriate sensitivity in workings across multiple countries
  • Working knowledge of database applications such as MS Office
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