ServiceNow (nice to have)
As a Service Consultant at proALPHA, you will advise and support our international customers with commercial and technical concerns in the area of accounting and cost accounting.
Whether via e-mail, telephone or remote access : you analyze, process and solve complex business transactions with a broad repertoire of different tools.
In doing so, you will use our knowledge base and expand it collectively with our team. Through your collaboration with the service consultants, developers and system engineers of our company, you will thus form a central interface between the software and the customer.
You will work in partnership with customers to develop solutions to complex business transactions with a broad repertoire of different tools
This includes systematic research in our internal knowledge databases, analysis on the customer's system, as well as reproducing the customer's concerns in our reference systems
In addition, you will also provide smaller consulting services
You will support our customers in the implementation of commercial business processes
A detailed and complete documentation of your solutions and work progress will round off your work
You have successfully completed your studies with a focus on logistics / production or your commercial training (e.g. industrial clerk)
You score with relevant professional experience as well as initial knowledge of an ERP system or accounting program
You are flexible and open to shift work
Ideally, you have already gained initial experience in the area of KCS (Knowledge-Centered Service) and ServiceNow
You use your expertise and analytical skills to provide the best possible customer service and accept constantly changing and exciting tasks as a challenge
You align your actions with the needs of our customers, signal your willingness to provide service and communicate tactfully and confidently in English and Polish, German is an advantage
You are also welcome as a career starter. Our professional induction and further training concept not only includes providing new colleagues with a mentor, but also participation in intensive training courses. Apply now!
Work-Life-Balance : flexible working hours, home office option, benefit programs (multisport card)
Training and development : induction concept, mentoring, internal academy, personal development opportunities, challenging tasks in demanding projects
Security : permanent employment contract in a company that has been developing continuously since its foundation (B2B contract is possible), attractive salary
Company culture : flat hierarchies, short decision-making paths, creative atmosphere of good cooperation, open and friendly atmosphere, culture of tolerating mistakes and feedback, practical approach
Work environment : modern working equipment, parking right in front of the office building, free drinks (coffee, tea, water)