(Junior) Service Delivery Manager
Hemmersbach
Bielany Wroclawskie, ul. Logistyczna, Poland
5 d. temu

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Being a part of worldwide IT end-user projects
  • Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
  • Supervising / Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
  • Commercial and technical collaboration within the project team
  • Being an interface between the technical teams and client
  • Providing efficient reporting to internal and external stakeholders
  • Recognizing and implementing the potential for process / costs optimization
  • Producing calculations and reports related to the project
  • Responsibility for project profitability
  • Our Requirements

  • 2-3 years of experience in similar position
  • Client-facing skills and professionalism
  • Ability to convince others with your professional background, ideally in terms of communication and organization, and through showing concern for clients and the quality of service received
  • Determination, autonomy, and personal motivation
  • Flexibility and people management skills
  • Ability to work on numerous tasks simultaneously and manage a heavy workload
  • Advanced excel skills
  • Fluent English (speaking & writing)
  • Project management experience in IT Field / Services would be an asset
  • Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects : Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Flexible working hours / single shift work (optional, depending on position)
  • Remote work possibility during the pandemic
  • Company bus from the centre of Wroclaw, a free car parking area
  • A package of co-funded benefits : lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
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