IT Support Specialist Cloud F/M
OVHcloud
Wroclaw Pologne
4 d. temu

Ref SupportCloud122018 CDI Wroclaw Pologne As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (Cloud, servers, Kubernetes, Docker)

You will therefore be required to :

  • To inform and help clients via e-mail and telephone regarding OVH's products and services
  • To diagnose and fix the general and specific problems (e.g. networking)
  • Cooperate with system administrators and developers in order to find the best solution for the customer's inquiry
  • Quickly identify the type of prospective customer in order to provide adequate responses and identify the appropriate OVH solution(s) to respond to the customer's expectations
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
  • Build an image of OVH as company with strong expertise and excellent customer support
  • Your assets

  • Good technical knowledge in IT and new technologies. The basics of Cloud products : VPS, Dedicated Servers, Private / Public Cloud
  • Knowledge of Linux and virtualization (VMware) is essential for the position
  • OpenStack knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
  • Ability to troubleshoot client issues and incidents
  • To be efficient and quick in proposing solutions
  • Enthusiasm for computers and new technologies
  • Passion for constant personal development and to learn more about the IT market
  • Fluent Polish and English is mandatory.
  • Background

  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products or relevant IT experience
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