Collection Specialist
Genpact
Krakow, Poland
1 d. temu

Poland, Krakow

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Collection Specialist with German

Responsibilities

  • Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities;
  • Effective and professional verbal and written communication both with internal and external customers, partners;
  • Issuing, checking and sending dunning letters

    Tracking and reporting collection performance, correct usage of the collection tool

    Correctly identify and register disputes

    Research and validate disputes

    Route dispute to appropriate action owner for resolution

    Creating and updating standard operating procedures

    Participation in knowledge transfer for the clients

    Active participation in the defined training courses and the practical implementation of the new skills in the work processes

    Perform audit requests and control

    Qualifications Minimum qualifications

    Very good knowledge of German, willingness to use it both on email and on call

    Communicative level of English

    Good MS Office (especially MS Excel) knowledge

    Analytical thinking and ability to learn fast

    Personal culture and ability to deal with the client properly

    High motivation and willingness to learn

    Transformation Happens Here

    Preferred Qualifications / Skills

    Previous experience in Customer Care / Collection / AR / Dispute

    Familiarity with SAP

    At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

    And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

    Attractive salary

    Possibility to take part in the new process

    Stable job offer employment contract

    Various trainings (initiating, soft skills)

    Possibility of development

    Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy)

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

    For more information, visit

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