Customer Success Executive
Volt
Kurniki 9, Kraków
‎22 godz. temu
source : Just Join IT

ABOUT VOLT

When Volt launched in 2019, we recognised how open banking has the power to transform how businesses, wherever they happen to be, receive payments from their customers.

So, we set about building an open payments gateway that enables merchants across the globe to receive direct, account-to-account payments in real time.

Now, on the back of a record-breaking $23.5 million Series A funding round, we’re building an all-star team to achieve our goal of real-time payments everywhere’.

About the role

As a Customer Success Executive you will be responsible for supporting our customers on a daily basis, resolving their inquiries and educating them about our product, providing the best solutions for their needs.

You will establish and maintain close relationships, being the first point of contact for Volt’s customers. You will also cooperate with various internal teams, both technical and commercial, conveying customers’ feedback on the product and actively participating in the product development process.

Key Responsibilities

  • Responding promptly to inquiries and communicating with customers from all over Europe via mail,
  • Maintaining a professional and positive attitude toward customers at all times,
  • Being a Volt product expert to answer customer questions,
  • Managing escalations and ensuring that our customers are provided with the best service,
  • Keeping records of customer interactions, transactions, comments and complaints,
  • Proactively identifying improvement opportunities for our customers,
  • Working with other teams (Tech Support, Account Management) to achieve professional customer experience.
  • Relevant Experience and skills

  • You have at least 2 years of experience in a customer-facing role,
  • You possess excellent communication skills in written and spoken Polish and English (minimum C1),
  • You possess knowledge of financial / payment area gained in your previous roles,
  • You have lots of empathy and professional attitude with a problem-solving mindset,
  • You have excellent organisational and self-management skills with the attention to detail,
  • You are driven by proactivity, you take initiative and have curiosity to learn more about the industry, product, and customers.
  • Nice to have :

  • Prior experience working in a start-up,
  • Experience working in JIRA,
  • Knowledge of Open Banking / PSD-2,
  • Interest in the Fintech area.
  • Why work at Volt?

  • In 2021, we secured $23.5 million in Series A funding a record in the open banking space. We’re going places fast,
  • We’re building new, game-changing tech that’s evolving at lightning speed. It’s energising to be part of,
  • We champion extreme ownership’ being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals,
  • During the week we mostly work remotely but for those who prefer to be in the office we arranged coworking spaces in Warsaw (Business Link Astoria) and Cracow (Chillispaces),
  • Every Thursday, our employees meet and enjoy working together at the Puro Hotel in Cracow and Warsaw. There is always an opportunity to eat lunch together and grab some drinks after hours.
  • It would be great if you could visit us every week but if you don't have such an option 3-4 weeks are also fine,

  • Every occasion is a good reason for celebration; we organise Christmas parties and company retreats,
  • We care about our employees’ health, so you will be provided with medical insurance by Luxmed,
  • We offer paid holidays (pssst...we will give you one day off extra for your birthday),
  • In addition, once every two months on Friday we close down all comms at Volt - a digital detox. The whole business is officially ordered to take the day off!
  • If you want to work in a company with a great, start-up atmosphere, you don’t have to look further : )
  • Recruitment process

  • Selected candidates will be invited for an initial interview with our People & Culture representative. The video meeting will take about 30 minutes,
  • Then it’s time for a second interview! The meeting will be conducted by our Senior Customer Success Executive and our Implementation Manager and will last approximately 1 hour,
  • If successful, you will be given a job offer proposal.
  • Seems like a place you would like to be a part of? Our Customer Success Team is waiting for you!

    Zgłoś tę pracę
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplikuj
    Mój adres email
    Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
    Kontynuuj
    Formularz wniosku