We’re a global leader in local commerce, making it easy for people around the world to search and discover great businesses at unbeatable prices.

We’re reinventing the traditional small business world by providing merchants with a suite of products and services, including customizable deal campaigns, credit card payments processing capabilities and point-

of-sale solutions to help them attract more customers and run their operations more effectively.

Groupon is seeking a Business Analyst for Katowice location. The candidate will be responsible for obtaining and analyzing data to improve operational efficiency, designing, sustaining and scaling reports and ensuring the data and metrics we rely on are complete and accurate.

They will work with multiple departments to understand factors that impact customer and Merchant service KPI.

Responsibilities :

Enable and empower data consumers to react faster to an event

Identify correlations for a KPI, set up monitoring for correlated metrics

Diagnose, flag and alert issues before they create a snowball effect

Organize and monitor log aggregation to ensure all applications are properly logging and examined for signs of an incident

Create dashboards and custom queries to search for abnormal activity or research known events

Designs, implements, and configures Kibana visualizations as required per business initiative

Will be responsible for scoping, creating, sustaining and improving a critical reporting infrastructure using data from different sources and in different formats

Support a product end to end using real time monitoring, reporting and post launch analytics

Translate stakeholder’s requirements into reporting deliverables and sync up to customize reports to achieve maximum adoption

Ensure data integrity and validate as necessary to deliver accurate reporting to business stakeholders

The role requires working with a wide variety of colleagues across different functions and strong stakeholder management skills are important

Proactively identify optimization in current reporting infrastructure

Ability to be self-driven and proactive in handling requests, seeking input from others as needed and clarifying requests with business stakeholders

Requirements :

Proficient with Elastic Stack components, especially Elasticsearch, Logstash and Kibana

Good understanding of event logging from different devices or applications

Experience with large-scale log aggregation and SIEM technologies. ELK stack preferred

Ability to identify unusual behavior and potential threats via log analysis

Basic understanding of Client and Server logging

Familiar with Elastic Stack version 6.x

1+ years of work experience in Query DSL

Experience with Python / R is preferred

Experience with regression, classification, clustering and time series analysis

Experience with manipulating multiple sources of data to analyze correlations on key performance indicators across multiple dimensions (sales, customer contact, search interest, website visits and clickstream activity)

3+ years work experience in SQL

3+ years work experience in any RDBMS (Teradata, MS SQL server, MYSQL)

3+ years experience with any of the data visualization tools such as Tableau, Microstrategy, Qlikview. Tableau preferred

Strong analytical skills and ability to interpret data

Excellent oral and written communications skills and the confidence to ask questions / seek clarification from stakeholders on requests

Natural curiosity and self-drive to understand the broader business in order to provide the appropriate reporting support