Process Excellence Leader for GBS
PepsiCo, Inc.
Kraków, Małopolskie
1 d. temu

Job Description

The GBS organization has been established to provide efficient and effective services to PepsiCo businesses globally through a network of Business Service Centers.

To enable this purpose GBS requires a so-called Ecosystem enabling the actual service delivery teams. Performance Management,

Continuous Improvement and New ways of working (Digital, Automation, RPA, etc.) are all critical components of said Ecosystem, and given their interdependencies have been combined into one GBS Function.

The objective of the role is to lead all Performance Management, Continuous Improvement and New ways of working activities of the GBS Organization globally.

The scope of the role is bound by the Global Business Services function and consists of all Business Service Centers (BSCs), which currently has a footprint in Hyderabad, Cairo, Voronezh, Krakow, Mexico City and Monterrey with a planned initial headcount of +4000 FTE.

General leadership :

  • Provide strategic and operational leadership of the Process Excellence function while being part of the GBS Leadership Team
  • Bring industry best practices in the relevant functional space and adapt them to the requirements of Pepsico’s GBS organization
  • Performance Management Pillar :

  • Design, implement and continuously improve the GBS Performance Management playbook, consisting of KPI scorecards, visual management, identification of improvements and front-line problem solving
  • Support KPI target set by providing internal and external benchmarks
  • Ensure operational teams are enabled to execute against the playbook
  • Continuous Improvement Pillar :

  • Design, implement and maintain the overall GBS Continuous Improvement playbook, including a globally consistent methodology (i.
  • e. Lean Six Sigma), etc.

  • Ensure capability build within operational teams through a network of certified operational employees
  • New ways of working Pillar :

  • Design, implement and maintain the overall GBS New Ways of Working playbook, including Automation, Digital, Artificial Intelligence, etc.
  • Operational oversight of teams that engage in the above activities
  • Qualifications / Requirements

    Key Skills / Experience Required :

  • First and foremost, significant GBS experience in large scale global organizations is essential
  • Experience in globally implementing and leading similar GBS Process Excellence Functions is required
  • Strong program management, Lean and Six Sigma (or other leading Quality Framework) experience needed, preferably should be certified Master Black Belt
  • Ideally strong background and understanding of RPA technology, especially UIPath
  • 15-20 years of work experience out of which at least 5 years in relevant fields
  • Must have strong executive presence, initiative and proven ability to drive change
  • Competencies Required :

  • Strong leadership competencies
  • Ability to influence, persuasive and strong in change management
  • Disciplined and consistent, with the highest degree of ethical behavior
  • Strong conceptual and process thinking
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