Junior IT Support Specialist with German
Miejsce pracy : Toruń
Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
Delivering professional and prompt service to the clients
Keeping records of all customers enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Very good (min. B2 / B2+) spoken German
Good understanding of English (min B1+ / B2)
Good communication skills and the capacity to work as a true team player
Problem solving attitude and efficient task management skills
Basic experience in Windows OS and MS Office
Working experience is not necessary as on-the-job training will be provided
Customer service experience will be an asset
Willingness to work on shifts (7AM-7PM) 8h / day or 24 / 7
Basic IT background and eagerness to learn and develop in variety of IT areas
What we offer
At Atos, great working conditions will always come without conditions.
Choose to shape the future of digital. And yours too.
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
no dress code
extra social benefits
employee referral program
global IT projects
Apply to work at Atos
Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting. We are also the worldwide IT partner of the Olympic and Paralympic Games.
Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.
Atos Poland Global Services Sp. z o.o.
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help design the future of the information space.
Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
At Atos, the future is our choice.