Transition Manager

Antal Sp. z o.o.

Gdańsk, Polska

6 d. temu

About Company

We are looking for a transition manager for our business partner from the SSC area.

Key responsibilities :

Build close rapport with key internal stakeholders and Clients

Strong focus on positive transition outcomes, in line with the Client's needs

Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live

Compliance and continuous improvement

Thorough and proactive project tracking risk, issue, escalation, and milestone management

Strong budget management

Team management during the transition

Facilitates daily / weekly / monthly meetings with all stakeholders to collect status and discuss project issues

Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status

Help on documenting policies and procedures to be used as best practice

Handling prospect or existing client presentations

Respond to RFI / RFP’s along with the solutions team

Successful management of large / multiple transitions of Clients’ processes in the F&A / Travel / Contact Center domain

Qualification :

Very good English language knowledge (B2 / C1)

Any other European language is nice to have

Deep understanding of the different aspects of BPO business SLA, Baselining. QA

Excellent project management skills applied to a wide range and number of project types, complexities, domains, and geographies especially related to Finance & Accounting / Travel / Contact Center

Participated in F&A transitions with different levels of complexity

Participated in process discovery / due diligence exercise prior to transition

Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues

At least 3 years of intense customer-facing roles

Strong Project Management skills

Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)

Understanding of process improvement methodologies preferably Six Sigma, Yellow / Green Belt

Good knowledge of MS Project and MS Visio (process mapping methodologies)

Benefits

Multisport card

Private medical package

Insurance package

Car parking

Annual bonus

Opportunity to develop in an international environment

And a lot more!

To learn more about Antal, please visit www.antal.pl

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