Transition Manager
Antal Sp. z o.o.
Gdańsk, Polska
6 d. temu

About Company

We are looking for a transition manager for our business partner from the SSC area.

Key responsibilities :

  • Build close rapport with key internal stakeholders and Clients
  • Strong focus on positive transition outcomes, in line with the Client's needs
  • Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live
  • Compliance and continuous improvement
  • Thorough and proactive project tracking risk, issue, escalation, and milestone management
  • Strong budget management
  • Team management during the transition
  • Facilitates daily / weekly / monthly meetings with all stakeholders to collect status and discuss project issues
  • Creates management reports and presentations to keep senior leadership up to date on schedule, budget, and deliverable status
  • Help on documenting policies and procedures to be used as best practice
  • Handling prospect or existing client presentations
  • Respond to RFI / RFP’s along with the solutions team
  • Successful management of large / multiple transitions of Clients’ processes in the F&A / Travel / Contact Center domain
  • Qualification :

  • Very good English language knowledge (B2 / C1)
  • Any other European language is nice to have
  • Deep understanding of the different aspects of BPO business SLA, Baselining. QA
  • Excellent project management skills applied to a wide range and number of project types, complexities, domains, and geographies especially related to Finance & Accounting / Travel / Contact Center
  • Participated in F&A transitions with different levels of complexity
  • Participated in process discovery / due diligence exercise prior to transition
  • Demonstrated ability to understand complex, multi-project environments and be able to quickly diagnose potential risks and issues
  • At least 3 years of intense customer-facing roles
  • Strong Project Management skills
  • Worked together with IT Projects team to deliver Technology solution (infrastructure and tools)
  • Understanding of process improvement methodologies preferably Six Sigma, Yellow / Green Belt
  • Good knowledge of MS Project and MS Visio (process mapping methodologies)
  • Benefits

  • Multisport card
  • Private medical package
  • Insurance package
  • Car parking
  • Annual bonus
  • Opportunity to develop in an international environment
  • And a lot more!

    To learn more about Antal, please visit www.antal.pl

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