High Touch Operations Engineer
Kraków. PL
1 d. temu
source : Just Join IT

This job is 100% remote during Covid pandemic.

Responsibilities :

  • Provide Network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.
  • Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
  • Provide Software Referrals to address critical problems identified across customer’s install base.
  • Review and analyse trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
  • Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
  • Requirements :

  • Experience in network engineering or a telecommunications support environment.
  • CCNP, CCIP, CCIE or equivalent networking qualification is highly desirable.
  • Basic Linux skills
  • Understanding of NFV architecture
  • Infrastructures running SDWAN : (to have some knowledge on) : VMware ESXI, Openstack, KVM
  • What we offer :

  • Salary based on B2B contract
  • Private Healthcare (Medicover) and MultiSport Card
  • Access to an e-learning platform, coaching and mentoring.
  • Possibility of changing position, department, gaining new knowledge and experience
  • Healthy, comfortable and challenging environment
  • Remote work
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