Business Analytics Specialist in Stuttgart
Daimler,Warszawa, Polonia
3 d. temu


As Daimler Financial Services (DFS), we play a leading role in the shaping of the mobility of the future. Through our innovative products and services we aim to keep our customers for life in our ecosystems whilst delivering world class service to them.

At the same time we pride ourselves on the fact that we are a Great Place to Work where we have a passion for people.

Helping us to deliver on these promises is the Customer Insights and Intelligence (CII) team which is based at the head office in Stuttgart.

As the Business Analytics Specialist you will support the CII team to gain insights through advanced analytics in order to accurately respond to changing customer needs and trends.

The insights we gain will support the bigger Customer Experience team within DFS on a global level and will provide input to topics such as customer journey design, customer retention and product development to name a few.

These tasks will be mastered :

  • Driving the analysis, elaboration and realization of (new and existing) use cases within the Customer Experience Organization which are supported through the use of advanced analytics
  • Performing in depth analysis of various DFS data sources and touch points along the Customer Journey in order to identify possible new use cases
  • Analysis of touch points along the customer journey in order to measure the effectiveness of customer experience initiatives implemented
  • Development and implementation of a business analytics center of competence (CoC) structure over all responsible countries and Headquarter -functions
  • Project controlling, tracking and reporting (budget, timing, quality) for relevant internal and external stakeholders and decision bodies
  • Qualifications

  • Completed university degree in Economics or Mathematics or similar qualification
  • Experience with digital business models, data driven decision making and customer centricity
  • Detailed knowledge of analytic tools such as Dataiku, PowerBI is a plus
  • Experience with agile working methods; experience in SCRUM is a plus
  • Comprehensive professional experience especially within the sales and marketing environment
  • German and English (fluent in spoken and written), further languages are helpful
  • Soft skills :

  • Customer and service orientated
  • Analytical and structured
  • Entrepreneurship
  • Team orientated
  • Pro-activity and creativity
  • Intercultural competence
  • You don't bring everything? Dont worry. Were looking for people who want to move something and to shape our common working environment!
  • This is a full-time job

    It doesn t work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 6 MB).

    We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement.

    If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process : sbv

    Contact HR : HR Services, Phone : 0711 / 17-99533.

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