Employee Services Administrator with Italian
Miejsce pracy : Kraków
About The Role
The DBS Employee Services Administrator is responsible for the administration of all transactional activity, and answering queries relating to the employee lifecycle.
This role will work closely with the DBS Employee Services Senior Administrator and the DBS Employee Services Team Lead, to identify improvement opportunities within our processes and implementing new ways of working.
To be successful in this role, you will strive to deliver a 'best in class', efficient service and will be a valued member of the wider People and DBS communities at Dyson.
Act as the first point of contact for all employee queries, working in partnership with all colleagues within Employee Services
Responsible for the processing of all transactional activity relating to the employee lifecycle
Provide HR advice and support to employees from EMEA countries, especially Italy
Work closely with the wider People Team, including, Payroll, People Business Partners etc. to ensure that advice and guidance is provided with consideration of local labour and employment laws
Ensure customers are communicated within an effective and timely manner, 'one and done' approach where possible
Highlight emerging trends and potential issues that may impact service delivery, to ensure that the customer experience is not compromised
Support ad-hoc projects and other duties as required
Demonstrated background working in a Global HR Shared Services
Experience of coaching and developing team members and ability to motivate and manage others
Experience of working a customer-focused environment, where focus is on SLA's and continuous improvement
Excellent time and task management skills, highly organised with the ability to plan, prioritise and delegate
Adaptable and flexible; comfortable working under ambiguous, changing conditions
Fluent Italian language
Confident managing data; ability to understand and analyse statistical data and produce reports (Desirable)
Previous experience of Workday and case management systems (Desirable)
What we offer
Performance related bonus
Accidental Death and Dismemberment Insurance
Discounts on Dyson machines
Pension scheme with competitive employer contributions
Free fruit delivered for office staff, free coffee and tea
Cafeteria Benefit - wellness programme, cinema tickets, Multisport card etc.
Possibility of working from home
Medical : Employee cover + opportunity to buy additional cover for family
Employee Assistance Program for employee and dependents
Reimbursement for costs of eyeglasses (every 2 years)
About Us The new Employee Services function within Dyson Business Services (DBS) organisation will provide process and service excellence to support Dyson's growth ambitions with a goal of innovating and enhancing employee services over time to meet the changing needs of the business.