Investran Support Analyst
TMF Group
Luxembourg, Guernsey, Jersey, Poland - Warsaw, Poland – Katowice, The Netherlands, United Kingdom – London, Luxembourg
1 d. temu

Investran Support Analyst

Apply now Job no : 521077

Work type : Full time

Location : Guernsey, Jersey, Poland - Warsaw, Poland Katowice, The Netherlands, United Kingdom London, Luxembourg

Categories : Client Accounting

Office Location : Luxembourg

Job purpose :

A member of the team of analysts supporting Investran and other systems used by TMF’s Global Funds business. The team is responsible for delivering support to 200+ users in conformance to agreed internal SLAs.

Key responsibilities

  • Part of a geographically diverse team that provides day to day support of Investran and other specialist fund systems to TMF’s staff and external clients;
  • Assist in the development of processes and standards that will be applied across the global support team. Deliver work in conformance to those processes and standards;
  • Part of a global, virtual, support team that collaborates to deliver a consistent service to end users irrespective of their location or time-zone;
  • Collaborate with sales and client servicing teams to ensure consistency of service delivery. Assist in training to new offices and users.
  • Support the on-boarding of new funds. Comfortable working across a wide range of cultures and time zones;
  • Participate in the standardised use of fund systems across TMF’s global offices. Drive the adoption of consistent usage of IT platforms to ensure that global clients receive the same service offering irrespective of location
  • Key requirements

  • Min 3 to 5 years of experience of supporting Investran or as an Investran accounting super user. Must include experience of v6 and ideally v7;
  • Fund Accounting background and an understanding of the Accounting module is key;
  • Fluent in both written and spoken English.
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