Are you interested in the dynamic Clinical Research Industry and looking to play an integral role in the future of medicine across the globe?
If so, this may be the opportunity for you!
We are currently looking to attract a Patient Service Assistant in Gdynia.
The Patient Service Assistant is the first-line contact for patients therefor the main purpose is to provide best practices and highest standards for patients’ engagement at the site.
Key roles and responsibilities of the Patient Service Assistant are :
Perform professional direct contact with patients and visitors (welcoming, information, appointments planning, patient guidance, gathering and confirming data, maintaining health documentation, etc)
Perform professional indirect / telephone contact with patients and visitors (accepting / execute the calls : welcoming, information, appointments planning, gathering data, etc)
Promote Synexus through effective communication
Accurate data entry and visits completion in Synergy & Cognos
Proper booking of different types of visits, external appointments, taxi, etc
Telephone contacts with patients to remind / confirm visits
Prepare properly patient documentation for visits
Collect and review patient notes, lab results and questionnaires
Perform quality control as described in the relevant Synexus procedure and as applicable to the role
Ability to use own initiative, work independently and as part of a team
Ensure individual development and continual service improvement
Ensure that the diary management system is accurate and up to date at all times
Ensure safe and clean reception environment for all visitors
Responsible for photocopying, faxing, postal activities, patient refreshments
Follow up GP and other services to gather patient information
Work to SOP / COPs and GCP guidelines
Other duties as assigned
To be considered for this exciting, challenging opportunity you will need the following skills and experience :
Have an understanding and interest in patient care and service
Ability to work to time lines and follow instructions
Working knowledge of English is preferred
Demonstrated ability to work in a team environment and collaborate with peers
Demonstrated interpersonal skills
Appropriate MS Office skills, word, excel with the ability to create documents
Good oral and written communication skills
The candidate must be able to multi-task and work well within a high pace pressurised environment.