Technical Support Agent with Portuguese & English w HCL Poland
HCL Poland
Kraków, małopolskie, Polska
1 d. temu
source : students

Tasks :

As a Technical Support Agent with HCL Technologies, you will perform a support role for the Portuguese-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing / de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities :

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
  • Soft Skills :

  • Excellent communication and conversation skills (both verbal and written)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times
  • Willingness to embrace the 24 / 7 work environment
  • Technical Requirements :

  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset
  • Language Requirements :

  • Portuguese at least B2
  • English at least B2
  • We offer :

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization
  • At HCL, we don’t just accept the differences we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness.

    We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

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