UCaaS - Voice Design Engineer
Procter & Gamble
Warsaw
3 d. temu

Job Description

Ref. WAW ITS / OTHR / EXP

The P&G IT Communications team is looking for a TEAMS Design Engineer to join us. In this role, you’ll be responsible for developing site design and integration for Microsoft TEAMS Voice and Cisco WebEx.

This will require you to have extensive experience with and knowledge of Microsoft TEAMS and Cisco WebEx. You’ll be expected to have full command of UCaaS and CCaaS industry and extensive prior experience in designing and implementing TEAMS and WebEx technologies.

This is a hands-on role to provide design support global P&G UC deployment.

Responsibilities :

  • Design, complete and implement of a Microsoft TEAMS Voice deign
  • Work with P&G business units to develop new design and service improvements
  • L3 outage and support
  • Develop site designs for POC sites
  • Site survey Analysis
  • BOM validation
  • Rack and stack support
  • Number porting support
  • Design and Support lab
  • Develop day two support and monitoring standards
  • Develop a framework for complete UCaaS and CCaaS service lifecycle
  • Support strategic business initiatives, including support of service transition processes. Lead continuous improvement initiatives to drive higher efficiency and performance of services
  • Ensure vendor work is accurately and deeply reviewed and also meets all applicable standards; identify gaps and opportunities in work to achieve long-term business goals
  • Participate in and lead a multi-functional IT Design group that reviews designs from an enterprise perspective
  • We are looking for :

  • Hands-on experience with MS Teams / Calling, AudioCodes SBC, Cisco WebEx
  • Strong progressive experience in a combination of development, support Microsoft Teams and Cisco WebEx technologies architecture and design
  • Migration experience - Avaya, Cisco, Mitel, etc. to Microsoft Teams / Other UC solution
  • Strong consultative skills, customer-facing business support development
  • Direct expertise in UC and network support using direct connect VLPS and SDWAN
  • Direct experience implementing and supporting Microsoft Teams direct routing and AudioCodes design
  • Direct experience with troubleshooting and supporting SIP, VOIP, Microsoft Teams, Cisco WebEx, AudioCodes SBC / Analog Gateways
  • Solid experience in solution design principles and practices, system development methodologies, and software life cycles
  • English proficiency
  • Nice to have :

  • Certified in MS Teams / Calling, AudioCodes SBC, Cisco Webex
  • Strong understanding of Microsoft Teams and Cisco Webex technologies
  • Knowledge API integration with SNOW using API with UCaaS vendors
  • Experienced in multiple ITIL based support fields is preferred
  • Experienced with object-oriented system support design applying use cases
  • Experienced with Microsoft Visio
  • Excellent influencing and consultative skills; and the ability to actively determine and resolve issues and opportunities
  • Able to work closely with the business, IT personnel, and other support areas to provide research and development around application trends, integration patterns, vendor direction, and development methodologies
  • Understand business behavior patterns and patterns of information and technology and how they work together to enable the business to achieve its strategic and tactical goals
  • Experience coordinating vendor solution delivery and partnering effectively with vendors to meet business needs
  • Experience in global support models
  • Experience in SBC Design and design preferably AudioCodes
  • Excellent verbal and communications skills
  • Experience working with Polycom Video endpoint, WebRTC, Skype for Business, Microsoft Teams, and Cisco Webex
  • What we offer :

  • Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning.
  • Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work / life balance.
  • Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues.
  • Corporate and functional training will enable you to succeed and develop from day one.

  • Industry Certifications (ITIL, DevOps, MS portfolio etc), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings.
  • Big Picture understanding of P&G IT and Product Supply organization and its Services in global multi-functional teams with several locations across continents.
  • Who we are :

    P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways.

    We’ve spanned three centuries thanks to three simple ideas : leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment! We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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