Ref. WAW ITS / OTHR / EXP
The P&G IT Communications team is looking for a TEAMS Design Engineer to join us. In this role, you’ll be responsible for developing site design and integration for Microsoft TEAMS Voice and Cisco WebEx.
This will require you to have extensive experience with and knowledge of Microsoft TEAMS and Cisco WebEx. You’ll be expected to have full command of UCaaS and CCaaS industry and extensive prior experience in designing and implementing TEAMS and WebEx technologies.
This is a hands-on role to provide design support global P&G UC deployment.
Design, complete and implement of a Microsoft TEAMS Voice deign
Work with P&G business units to develop new design and service improvements
L3 outage and support
Develop site designs for POC sites
Site survey Analysis
Rack and stack support
Number porting support
Design and Support lab
Develop day two support and monitoring standards
Develop a framework for complete UCaaS and CCaaS service lifecycle
Support strategic business initiatives, including support of service transition processes. Lead continuous improvement initiatives to drive higher efficiency and performance of services
Ensure vendor work is accurately and deeply reviewed and also meets all applicable standards; identify gaps and opportunities in work to achieve long-term business goals
Participate in and lead a multi-functional IT Design group that reviews designs from an enterprise perspective
We are looking for :
Hands-on experience with MS Teams / Calling, AudioCodes SBC, Cisco WebEx
Strong progressive experience in a combination of development, support Microsoft Teams and Cisco WebEx technologies architecture and design
Migration experience - Avaya, Cisco, Mitel, etc. to Microsoft Teams / Other UC solution
Strong consultative skills, customer-facing business support development
Direct expertise in UC and network support using direct connect VLPS and SDWAN
Direct experience implementing and supporting Microsoft Teams direct routing and AudioCodes design
Direct experience with troubleshooting and supporting SIP, VOIP, Microsoft Teams, Cisco WebEx, AudioCodes SBC / Analog Gateways
Solid experience in solution design principles and practices, system development methodologies, and software life cycles
Nice to have :
Certified in MS Teams / Calling, AudioCodes SBC, Cisco Webex
Strong understanding of Microsoft Teams and Cisco Webex technologies
Knowledge API integration with SNOW using API with UCaaS vendors
Experienced in multiple ITIL based support fields is preferred
Experienced with object-oriented system support design applying use cases
Experienced with Microsoft Visio
Excellent influencing and consultative skills; and the ability to actively determine and resolve issues and opportunities
Able to work closely with the business, IT personnel, and other support areas to provide research and development around application trends, integration patterns, vendor direction, and development methodologies
Understand business behavior patterns and patterns of information and technology and how they work together to enable the business to achieve its strategic and tactical goals
Experience coordinating vendor solution delivery and partnering effectively with vendors to meet business needs
Experience in global support models
Experience in SBC Design and design preferably AudioCodes
Excellent verbal and communications skills
Experience working with Polycom Video endpoint, WebRTC, Skype for Business, Microsoft Teams, and Cisco Webex
What we offer :
Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning.
Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work / life balance.
Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues.
Corporate and functional training will enable you to succeed and develop from day one.
Industry Certifications (ITIL, DevOps, MS portfolio etc), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings.
Big Picture understanding of P&G IT and Product Supply organization and its Services in global multi-functional teams with several locations across continents.
Who we are :
P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways.
We’ve spanned three centuries thanks to three simple ideas : leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment! We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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