Junior Customer Service Specialist
Motorola Solutions
Krakow, Poland
4 d. temu

Job Description

Responsibilities include :

  • Customer service (email, chat, phone)
  • Acts as the Voice of the Customer
  • Brings the needs of the customer to the forefront ensuring first contact resolution
  • Verification of Purchase Order accuracy with a thorough understanding of all customer fulfillment requirements
  • Resolve all backlog issues including order hold release, product or item number discrepancies and missing purchase order detail requirements
  • Communicating all needs for Customer orders to cross functional team members
  • Basic Requirements

  • 0-1 year of experience in Customer Service (email, chat, phone)
  • Fluent English
  • Willingness to work during 2nd shift (US working hours 3 PM - 11 PM, 4 PM - 0 AM or 6 PM - 2 AM Krakow time)
  • University degree (bachelor of business administration / master) or comparable / may be in progress
  • Knowledge about MS office
  • Good time management
  • Dynamic, creative and good ability to present and assert oneself
  • Communication skills, self motivated and able to work under pressure
  • Knowledge of SAP operating system will work in the candidate's benefit
  • In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

    Also, to reward your hard work you’ll get :

  • Employee Pension Plan (PPE)
  • Competitive salary package,
  • Strong team-oriented culture,
  • Flexible working hours,
  • Contract of employment,
  • Private medical & dental coverage,
  • Life insurance,
  • Comfortable work conditions (high class offices, parking space),
  • Trainings and broad development opportunities,
  • Volleyball field and grill place next to the office,
  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
  • Access to wellness facilities and integration events,
  • Motorola Solutions is supporting CSR activities and encourages employees to participate.
  • Relocation Provided

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