Receptionist / Research Assistant, Patient Services - AES
Thermo Fisher Scientific
Gdynia, PL
3 d. temu

PPD, now Thermo Fisher’s clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services.

At PPD, we are passionate, deliberate, and driven by our purpose- to improve health! *Accelerated Enrollment Solutions (AES)* is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site challenges by optimizing each step in the patient journey to deliver greater speed, certainty, and control to clinical trial delivery.

At AES we are currently looking to attract a *Receptionist / Research Assistant, Patient Services* in our *Synexus Site in Gdynia.

  • In this role you will provide administrative support to the research site by coordinating and assisting patients visiting the site.
  • You will acts as the first-line contact for patients and may assist with patient expense reimbursements and transport arrangements.

  • Essential Functions and Other Job Information : Coordinates and completes administrative functions on assigned trials.* Welcomes and assist all visitors upon arrival at the site.
  • Notifies appropriate staff of the visitor's arrival.* Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.

  • Completes data entry and visit completion information.* Assists with the collection of patient SDV from treating medical professional.
  • Schedules patients for different types of visits, external appointments, transport etc.* Conducts reminder telephone calls to patients to confirm visits.
  • Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.
  • Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.* Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.
  • Assists with the reimbursement of patient study expenses and payments.* Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines#LI-BN1*Qualifications : Education and Experience : High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification*Knowledge, Skills and Abilities required* : * Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively* Good attention to detail to ensure accuracy and efficiency in data entry* Good interpersonal / customer service skills, positive attitude and good oral and written communication* Capable of working in a team and independently* Fluent Polish and good English language skills* Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems* Ability to work well in a collaborative team environment*Our 4i Values : Integrity Innovation Intensity Involvement*If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application we’d love to hear from you!
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