Transaction Services Representative with languages
Citigroup Inc
Warsaw, MA
1 d. temu

Description

The person employed as a Transaction Services Representative within our Cash and Trade Department will be responsible for :

  • Complex handling of client investigations ; investigate and resolve all enquiries received from customers / third party banks in a timely and professional manner
  • BAU and non BAU issues resolution - escalation of system and processing issues to respective internal or external
  • Handling specific customer enquiries accurately and in a timely manner in line with departmental standards
  • Supporting and strengthening customer needs in an efficient , effective and professional manner
  • Identifying and reporting potential issues , error root-cause results, suggesting and implementing potential resolution
  • Assisting on implementation and validation of process improvements for respective products
  • Participating in projects and system changes
  • Requirements :

  • Very good knowledge of English and : Italian / Spanish / German / Portuguese. Turkish will be a strong asset!
  • Knowledge of banking operations and / or experience in a financial institution - min. 2 years
  • Good knowledge of Microsoft Office
  • Strong investigative and analytical skills
  • Excellent communication and interpersonal skills
  • Commitment to the deliver high quality service to corporate clients
  • Perfect organization skills, ability of problem solving, ability to work unsupervised
  • Knowledge of Trade Loans products will be beneficial
  • We offer :

  • Ability to develop within the banking industry in one of the most well-known world’s banks
  • Nice working atmosphere
  • Full social package
  • Challenging and interesting role with huge possibilities of development
  • Travel

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