Customer Service - Accounting with German Language
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Wrocław, dolnośląskie, Polska
5 d. temu
source : Praca

In this function, you will be able to gain experience in a customer-facing position and build your knowledge in domains like accounting, conflict management and intercultural communication.

You will be working with a supportive and collaborative team which will help you develop your skills and process expertise.

You will also have a great opportunity to participate in interesting projects aiming to improve our processes,

which will help you to grow your career.

The main activities in the position of Customer Service - Accounting involve :

  • Daily customer contact through email, phone and cases with the objective to address customer inquiries in regard to invoicing and contract management
  • Updating customer data to ensure the accuracy of internal records
  • Ensuring an effective communication within internal departments
  • Handling issues and following the designated escalation path
  • Managing customer escalations
  • Processing payments
  • Good level of English language (min. B2)
  • Good level of German language (min. B2)
  • Knowledge of the MS Office package, Google sheets
  • Attention to details, proactive approach, interpersonal skills
  • Good written and oral communication etiquette
  • Time management skills
  • Experience in a BPO area would be a plus
  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms : UDEMY, Busuu
  • Opportunity to make a difference : volunteering programs
  • Great atmosphere, fun team
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