Chief Operating Officer - Poland, SVP
State Street
Krakow, Lesser Poland, PL
4 d. temu

Chief Operating Officer, Poland

Role Summary

This is a key leadership role within EMEA; responsible for driving optimized operating models, and resulting service excellence across multiple disciplines and internal bank divisions.

The Operation forms a key role in the global service delivery strategy as a core operating hub, consisting of more than 6,500 employees and growing.

Primary Job Duties and Responsibilities

  • Ongoing development of the operations hub, supporting State Street’s core operations in an efficient and consistent model that utilizes the latest in digitization;
  • automation and best-practice.

  • Directly responsibility for excellence in daily service delivery from Poland, exceeding required KPI standards, for multiple functions across multiple State Street sites.
  • Working alongside the Branch Manager and through the Business Continuity Director, ensures ongoing operations resiliency and contingency planning.
  • Demonstrates ownership for end-to-end operating model and proactive management of internal upstream and downstream relationships with the goal of meeting / exceeding required client delivery standards.
  • Ensures the discipline exists to optimize the integration of newly migrated activities to the location, best leveraging the scale and automation that already exists in the site.
  • As a key area of impact / benefit of the organization’s Simplification program, it is critically important that State Street Poland engages in the strategy, execution and results of this initiative.
  • Represent State Street, Poland by serving on internal and external committees as well as industry associations.
  • Continually evaluate current methods and strategies. Communicate and manage implementation of changes and improvements.
  • Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets.
  • Accountable for ensuring a positive culture of Risk excellence and Speak Up, Listen Up underpins our operations both in people and process.
  • Given the scale of people responsibility, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy;
  • onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction;
  • feedback mechanisms; etc.

  • Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance.
  • Drive proactive development and succession planning across all layers of Operations management.

    Scope Distinction & Independent Action

    Reporting to the Poland Branch Manager, the focus of this leadership role is to effectively manage a large number of employees in delivering a broad spectrum of operational outcomes to the highest standards across multiple State Street business functions and locations.

    The role also requires strong collaboration with Global / regional partners for local execution of global / regional operating model strategies.

    The COO will engage with peers in our other operations and client service locations to drive standardization , digitization ,resiliency and move closer to the target state of follow the sun operating model and geographical contingency back up and pass the book.

    Minimum Job Specifications

  • Equivalent to a B.S. degree in Finance, Business, Accounting, or related field.
  • Fifteen or more years of leadership experience, preferably in the financial services organization.
  • Detailed understanding of Asset servicing operations
  • Ability to effectively manage relationships, both within the company and externally.
  • Excellent interpersonal, organizational and communication skills.
  • Ability to develop business relationships with various levels of management within and outside of the company.
  • Strong problem resolution and analytical skills.
  • Ability to drive strategic change
  • Computer proficient.
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