IT GLOBAL SERVICE DESK SPECIALIST (MULTILANGUAGE)
Swarovski
Gdansk, Poland
14 d. temu

WHAT YOU CAN EXPECT

In this position, your main duties may include but are not limited the following :

  • Provide highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
  • Strive for a high 1st level support solution rate to gain high level of user satisfaction
  • Inform pro-actively IT users about the status of their request and if necessary coordinate with other teams involved according to the urgency of the request
  • Capture and update requests in the corresponding ticketing system (Change order, incident or requests)
  • Document problem solutions and continuous maintenance of internal knowledge database
  • WHAT WE EXPECT

    A motivated talent, who brings along the following background :

  • IT knowledge and working experience for at least 2 years (Office365 (MS Office, Exchange Online, SAP, User und - Password Management, Client Hardware, Network, Desktop Application, iOS, Web Browser and Operating System)
  • Fluent in English speaking and writing
  • Other European languages (German, Italian, French, Spanish) at least C1 level
  • Takes ownership for issues and follows through to solution for user
  • Customer service orientation
  • Solution delivery orientation
  • Always friendly and professional communication towards customer
  • Quick understanding of customer needs
  • WHAT WE OFFER

    Working for us in the Global IT Service Desk Operations is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

    Furthermore, we offer a range of development opportunities to help you reach your full potential.

    Does this sound like you? If so, we look forward to receiving your online application.

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