Do you speak FRENCH?? ...If so, we have the perfect job for you!
Summary of Responsibilities
You will become a fully-trained Brand Ambassador’ for all products and services, and provide a truly unique customer experience to e-
commerce, wearable support and warranty / repair customers.
Providing all aspects of expert Customer Care and experience for customers via Phone, email and online social media (Facebook, twitter, Instagram, etc)
Online order management
SAP Online order management (inc spare parts, payments and refunds)
Warranty repair and information
Charity donation requests
Online responses through non fossil channels (e.g. amazon)
E commerce sales - supplier resources / up-selling products
Technical support & troubleshooting via phone connectivity and apps (smart watches)
Advanced ENGLISH + FRENCH skills (B2 level or above)
High school diploma or equivalent
Exceptional customer satisfaction and people skills
Good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the Internet
Positive, enthusiastic, with a real team spirit
Willing to learn new skills and grow with the company
Previous Customer Service experience or SAP / ERP knowledge would be an advantage, but not essential.
Transcosmos truly is a multi-lingual working environment which offers our valued employees the freedom to make their own choices from a range of great benefits packages including :
Sports Multi card
The system of flexible benefits granted by transcosmos Poland sp. z o. o enables our employees to compile their own benefit-
portfolios within the limits of determined costs whilst considering their own individual needs.