Senior Customer Solution Engineer
Miejsce pracy : Gdańsk
About the project
Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution?
Eager to join a global leader that enables digital transformation? If yes, join Dynatrace!
Customer Support Troubleshooting Software as a Service Digital Transformation Cloud Monitoring
As a Senior Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
Recognize and solve problems as reported by customers related to our SaaS and Managed products.
Interact with diverse customer technology ecosystems.
Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
Be exposed to an entire range of cutting-edge technologies.
Work closely with our development and product management teams.
Attend training for new product features and technologies.
Exchange knowledge with other colleagues and suggest product improvements.
Technical Degree (preferably in Computer Science) or relevant experience in IT.
Professional work experience in software development, software testing, or in customer services.
Ability to analyze code written in modern programming languages.
Proven experience with various operating systems (Linux, Windows) and computer networks.
Working knowledge of containerization platforms (Kubernetes / Openshift or similar).
Experience in working with external clients and different levels of stakeholders (operational, tactical and strategic).
Strong analytical thinking with a structured approach to problem solving.
Experience in ticketing systems (Zendesk / Jira or similar).
Mentor for team members with regards to attitude, work ethic, values & behaviours.
Excellent English skills, both oral and written.
Troubleshooting is your passion.
You are fascinated by technical challenges, and you think creatively.
You love to learn new technologies.
You appreciate team spirit and enjoy an international environment.
What we offer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
Attractive compensation packages and stock purchase options with numerous benefits and advantages.
private medical care
sharing the costs of foreign language classes
remote work opportunities
flexible working time
saving & investment scheme
no dress code
video games at work
coffee / tea
employee referral program
Dynatrace Sp. z o.o.
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.
This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities).
If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.
When submitting your CV, please be aware that, due to the current health crisis related to COVID-19, we are currently subject to restrictions that limit our ability to extend offers to non-EU citizens for positions at our lab in Poland.
We are keeping the situation under review and will adjust our position should the restrictive measures change. Should this affect your application, we are happy to keep it on file until further notice.